St. John’s Hospital & Fertility Centre needs a professional with experience in providing customer service support and excellent knowledge of management methods and techniques to employ.
Job Summary
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 5 years
Job Description/Requirements
Responsibilities:
- Knowledge of customer experience management and facilitate organic growth
- Taking ownership of customer issues and following problems through
- Good at report writing
- Able to set a clear mission and deploy strategies focused on the mission
- Increase customer satisfaction, loyalty and retention and to meet the expectation
- Develop service procedures, standards in consultation with C.E.O
- Analyse statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment for them to excel
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
Requirements:
- BSc/MA in Business Admin or Related Field)
- 5 years experiences
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficient in English
- Working knowledge of databases and tools
- Awareness of industry latest technology trends and applications
- Ability to think strategically and lead
- Strong client-facing and communication skills
- Customer Service Orientation
